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About Outsourcing Services
Outsourcing refers to the practice of one company contracting
another to do certain types of work rather than using its own
internal resources. Outsourcing typically involves the transfer
of the management or day-to-day execution of an entire business
function to an external service provider. Three notable types of
outsourcing are application development, IT infrastructure
outsourcing, and business process outsourcing.
BPO - Business process outsourcing (BPO) is a form of outsourcing which involves the contracting of the operations and responsibilities of a specific business function to a third-party service provider. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.
KPO - KPO, an acronym for knowledge processing outsourcing, is the outsourcing of information-related, knowledge-related, or judgment-related business services, usually to workers living in a different country.
KPO could be considered a high-end activity of the business process outsourcing (BPO) industry. There are several differences between the two, however. Where KPO is about intellectual and analytical processes completed by educated and trained employees, BPO is about standardized routine processes done by workers with minimal skills.
Why Choose Outsourcing
There are a number of reasons that drive companies to outsource some or many of the work activities. The list of reasons include:
- Lower costs (or lower total costs). Sometimes achieved through lower wages costs, but also through economies of scale by providing the same service to multiple companies.
- Improve service. Often, better educated or skilled people perform the task, and thus perform it better.
- Obtain expert skills. An outsource firm is allegedly an expert in that particular activity, and thus should be able to do it better than the customer.
- Improve processes. Given that outsourcers are very experienced at a particular set of processes, they can help the customer to improve their processes.
- Improve focus on core activities. Outsourcing frees management from having to worry about the inner-workings of a non-core activity. The customer focuses on their core competence, the outsourcer focuses on theirs.
How to Choose an Outsourcing vendor
Experts point to the importance of investigating
vendors thoroughly before signing any contracts.
They recommend requesting documentation and
other information to substantiate strengths,
experience, and success in the following areas:
Financial stability
To withstand the fluctuation of the current
economy the provider should be well-funded and
have a wide client base across which to spread
costs. Organizations should ask themselves, "Is
there a chance this company will close its doors
within the next two years due to lack of
capital?"
Years in business
While outsourced security services are fairly
new, security products and companies are not. A
provider with several years in the security
business offers valuable experience and
stability.
MSS experience
Clients should ask for biographies of personnel
managing the MSSP. Note background and
leadership skills, among other items. Effective
leaders are capable of motivating team members
to be disciplined and dedicated to the detailed
security tasks.
Customers
While investigating, organizations should ask
how long the average client relationship has
lasted and ask for comments from existing
customers regarding the services provided.
Reputation
Clients may take note of comments from third
parties, such as analysts and industry trade
writers. However, this should not replace a
thorough, in-person investigation.
About Technology Evaluation Centers Inc.
Established in 1993, Technology Evaluation
Centers, Inc. (TEC) is the first web-native
technology research enterprise. TEC provides
decision support systems (DSS) that enable
stakeholders to objectively identify the
software products that best fit their company's
unique business and systems requirements, and
that contribute most effectively to superior
business performance.
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