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Aktualności o Narzędzia testujące oprogramowanie  

How to Measure Customer Satisfaction
Murali Chemuturi
kwietnia 13, 2009

Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

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A Guide to Software Test Tools
James Lyndsay
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may be your only practical way to be confident that you've got…
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Function Points: Are They Really the Right Unit of Measure for Software Sizing?
Murali Chemuturi
Function points (FPs) are the most popular unit of measure for measuring the size of software. But because FPs were developed in the 1970s, are they not now outdated for today’s event-oriented programming and…
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Should North Americans Send More Software Development Work to China?
Yu (Kurt) Chen
This article discusses the risks and opportunities related to outsourcing software development to China. It concludes that China, as an outsourcing destination, has different risk exposures in comparison with India.…
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Productivity for Software Estimators
Murali Chemuturi and Sarada Kaligotla
Presently, software estimation is considered to be an art rather than a science. At the heart of this perception is the lack of understanding of the concept of "productivity." This article attempts to provide insight…
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Criteria for Selecting a Software Estimation Tool
Murali Chemuturi
A plethora of software estimation tools are available, each claimed to be better than the others, thereby confusing prospective buyers. An effective tool ought to provide for all four aspects of software estimation,…
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CRM Testing Throughout Implementation
James Lyndsay
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and…
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Program Testing Methodology Part Two: Running Tests and Getting Approval
Dr. Edward J. Moskal
After testing procedures have been created and the type of test data has been determined, link or string testing, and system testing must be executed to ensure the job stream is correct and to locate errors before…
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